» TomTom GO 920T Portable GPS Vehicle Navigator with Traffic Receiver >> car gps systems, car navigation systems - Shop Compare and Reviews Store, Buy Cheap Best Prices on sale, review, price

Unit okay customer service unprofessional
Purchased this unit a few year back. So far only had one problem where it locked up while in use but a reset cleared the unit up.

The main problem is with TomTom's Home software. In the Home software there is a feature called "Operate my GO". This allows you to operate your GO while it is hooked up to your computer and configure your route. This worked in fine until I upgraded the Home software to a version greater than 2.5. Now that feature is disabled.

When I contacted TomTom's support through email they originally stated that the emulator for the "Operate my GO" is getting enhancements and to retry it a few weeks later. Well it has been a few years later and still it does not work. This issue is listed on many forums about TomTom as well. So naturally I opened up another incident about this issue with TomTom support. After emailing many written trouble shooting steps, which never worked, they finally gave up. So to completely wash away the problem they deleted my TomTom account and the incident as well.

I guess word of warning if you get this unit do not expect much support and if you keep complaining they will eventually just delete your account with them.

No repair for this TOMTOM
After 1 year 9 months our [...] dollar Tomtom 920 T quit working. Called tech support. Was informed that they only repair units under warranty.I ask the the tech support what I was to do with my Tomtom put it in the garbage?????? His reply was "Pretty much so" I informed him that I would not ever purchase another one of their pieces of s--t. So you better hope your Tomtom breaks while under warranty.

VERY UNHAPPY CAMPERS......

Buyer Beware
My TomTom 920T will be three years old in two months. Altho I love my TomTom for its special features and intuitive programs, recently I find that fully charged, the TomTom PORTABLE(?) unit only lasts 30 minutes unless it's plugged in. I contacted the service team to return the unit for a new battery/repair, and was advised that TomTom does not - IN ANY WAY - technically support its product after its limimited one year warranty! When I questioned their support tech further, I was advised that my 0+, less than three-year-old unit is basically trash. Read the fine print! TomTom does not stand behind their products!

Buyer Beware
There is a problem with these units. I bought mine 6 months ago and it was the best GPS I ever owned. Then my screen started to flicker. Then the screen went black while my wife was driving home from an unfamiliar airport. I still have this problem and I am contacting TOMTOM. Its most likely defective so if you are going to buy this GPS prepare to be sending it back after 6-12 months.

Disappointed!
I've always been convinced that the TomTom was the best GPS available, and told all my friends about it, until I finally bought one myself. I've had it for two years now, and although it has served me well when it worked there were some issues with Customer Service.

1. Since we use the TomTom in both the United States and in Europe it made sense to purchase a GPS with both sets of maps. However, when I first received the device it only came with the RDS cable for the US, which doesn't work in Europe, so I didn't get the real time, up-to-date traffic information on traffic jams and construction, etc.
Customer service in the US told me to contact Customer service in Europe, and when I did, all they did was email me a link to their shop to purchase the RDS cable for Europe, which is an absolute insult paying almost $[...].- for the device. (Yes, I bought it the summer it came out!!)

2. The promotion code was inactive after 6 months, and after contacting customer service yet again, I was only able to get updates for the US maps, and NOT the Europe maps.

3. When I tried downloading the US map set to the device it gave me an error: "NOT ENOUGH MEMORY AVAILABLE". Customer service told me to delete all the voices, install the maps on the device, then re-install the voices. This obviously is a design error, since flash memory is so cheap, a 0.- device that claims it it is capable of playing videos, audio books and mp3 files and yet it doesn't have enough space for regular software and map updates!! This obviously is ridiculous!!

4. With the last software update and the latest US maps available loaded onto the device, my wife and I traveled to the US from Europe, and upon arrival turned on the device which usually automatically recognizes being in a different country. After a few minutes of not doing anything I went into the menu and tried switching the maps manually from Europe to US. It gave me this ERROR: you can't use this map on this device: North_America-15!!
Very disappointing when you're dependent on a GPS device and our travel plans included DC and Atlanta. Customer service told me to delete some files on the device and re-install the maps. I obviously didn't have the usb adapter while traveling, so the advice was as useless as the device.

Luckily my in-laws had a Garmin Streetpilot 330 which I was able to use. The Garmin is at least 5 years old, so being the geek that I am, I performed a software update on it, which surprisingly took only about a minute, the TomTom takes very long. I always like to test things for what they're worth and the Garmin went over a week without charging. I used it everyday for a few hours, including indoors when putting in the itinerary. I couldn't believe that it lasted that long, because the TomTom never lasted longer than 2 hours, even when it was brand new.

Summing up, the TomTom did ace a few tests when compared to other devices, however the customer service isn't very accommodating. Software updates are free, but map updates are really expensive after the first year. Compared to Garmin and Navigon you probably get more for you buck, some even offer free lifetime maps. So shop around and compare before you commit to TomTom. Style and hype aren't worth the disappointment.